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Rental Services - Policy - Shipping



Privacy Policy

 

Our Commitment to Privacy

Berkshire Hathaway HomeServices Georgia Properties respects the privacy of every visitor to our website. Your privacy is a priority, and we go to great lengths to protect it. This Internet Site Privacy Policy explains our online information practices. This Policy may be changed or updated from time to time. By visiting the BHHSGeorgia.com website, you accept the practices described in this Policy.

Data Collection

Through our website, we offer convenient online access to our services and communicate with you about important opportunities and events. We will not collect personal information from you when you visit our website unless you provide the information to us voluntarily and knowingly.

•When you register on this site, we will ask for your name and contact information.
•When you make a services purchase online such as a Corporate Rental Service, we collect your name, contact information and standard credit card data.

How We Use Cookies

We use “cookies” and other technologies to enhance your online experience. A “cookie” is a small text file that helps us recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and track usage behavior and compile aggregate data that can lead to website improvements. Cookies can also help us customize certain content on the website. Cookies and other similar technologies collect non-personal information about the user of a particular Internet Protocol (IP) address. If you do not want information collected through the use of cookies, you can deny or accept the cookie feature using a simple procedure available in most browsers. If you block cookies, however, you may lose some website functionality.

Is My Credit Card Information Secure?

We use a variety of safeguards to protect the security of your credit card transactions. We use technologies and processes such as encryption, access controls, network firewalls, physical security and other measures. These measures make it extremely difficult for anyone to intercept the credit card information you send to us. When we work with other companies to process credit card transactions, those companies also use encryption and other security measures.

Is My Personal Information Secure?

We use the same security measures and industry-standard security protocols for personal information as we do for credit card transactions.

How We Use Your Information

Berkshire Hathaway HomeServices Georgia Properties will not sell, trade, or share personal information about our financial donors with anyone else, nor will we send mailings to our financial donors on behalf of other organizations, unless a donor has given us specific permission to do so.

If you provide Berkshire Hathaway HomeServices Georgia Properties with personal information when you visit our website, we may use the information in our programs and activities. We may enter your name into one of our databases so we can contact you to obtain your input, provide information about our programs and events, or request contributions.

On occasion, Berkshire Hathaway HomeServices Georgia Properties may share this information with vendors and service providers that assist us with our activities and programs. These vendors and service providers help us with functions such as fulfilling orders, managing data and processing donations. In addition, we make disclosures as required by law.

We Care About Doing It Right

Berkshire Hathaway HomeServices Georgia Properties is committed to accuracy and precision in processing your contribution information. We employ a variety of error-checking procedures, and our systems are subject to independent external and internal audits to ensure the privacy, security and accurate processing of your information.

If you need to contact us to review your information or make corrections, please contact us Monday-Friday, 9:00 AM- 5:00 PM EST, by email at rentals@bhhsgeorgia.com  or phone at 1-800-241-2441.

Contact Us About Privacy

To let us know your preferences about how we contact you, or to “opt-out” of receiving phone calls, e-mails or letters from Berkshire Hathaway HomeServices Georgia Properties, please contact us Monday-Friday, 9:00 AM- 5:00 PM EST, by email at rentals@bhhsgeorgia.com  or phone at 1-800-241-2441.

 

Cancellation, Refund & Payment Policies

Cancellation Policy

Berkshire Hathaway Georgia Properties reserves the right to charge a cancellation fee as follows:

  • Cancel within 24 hours of receiving the initial Corporate Rental Service confirmation and receive a full refund (minus $10 transaction fee).
  • Cancel up to 48 hours prior to the scheduled tour date, and a 25% cancellation fee will be retained equivalent to the (Tier 2 or 3) tour fee schedule.
  • Cancel within 48 hours of scheduled tour date, a 50% cancellation fee will be retained equivalent to the (Tier 2 or 3) tour fee schedule.

Notice of cancellation must be made via e-mail to relocoordinator@bhhsgeorgia.com and a cancellation acknowledgement will be sent within 3 business days. Refundable amounts, as set forth in this Cancellation Policy,will be refunded within 10 business days.

 

Refund Policy

There will be no refunds after rental services are rendered.  A partial credit of paid fees may be applied to a home purchased through a Berkshire Hathaway HomeServices Georgia Properties associate.  To qualify for a partial credit, the customer must be properly registered through relocoordinator@bhhsgeorgia.com and purchase a home within 12 months of the tour date.

 

Payment Policy

A rental tour will not be confirmed until full payment has been received. Payment may be made online using Visa, MasterCard, Discover or American Express. A processing fee of $10 will be charged per transaction. 

 

Contact Us

Our Team is ready to provide you with assistance. Please contact us Monday-Friday, 9:00 AM- 5:00 PM EST by email at relocoordinator@bhhsgeorgia.com or Phone at 800-241-2441.

 

Shipping & Delivery Policies

Delivery of Services:


Upon confirmation of your payment, an associate of BHHS Georgia Properties will contact you within 1 business day to schedule the initial consultation and other features of your chosen service package.

General Shipping information:


BHHS Georgia Properties shipping methods allow for shipments to all 50 United States and the District of Columbia. At this time we do not ship to U.S. territories, PO Boxes, and APO/FPO addresses.

If inventory is available, most orders leave our warehouses within one (1) business day from the date the order has been accepted and confirmed.

Deliveries typically occur Monday through Friday (holidays excluded), during normal business hours.

Multiple Shipments


In order to deliver your order as quickly as possible, BHHS Georgia Properties may ship items from different warehouses. This will not increase your shipping charges.

Partial Shipments


Products from the same order are often shipped from different warehouses, or at different times based on item availability. When this occurs, the status of you order may be labeled 'Partially Shipped.' Partial shipment of an order is at BHHS Georgia Properties discretion and will not increase your shipping charges.

Signatures Required


To ensure that your BHHS Georgia Properties purchase arrives safely, we require that someone sign for your order when it is delivered.

Tracking Your Order


When an item from your order has been shipped, we will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier's tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.

Shipping Methods


We offer four methods for shipping your orders from BHHS Georgia Properties:

Standard - Your order ships within one business day from acceptance and confirmation. Transit time is 1-3 business days.

Expedited - Your order ships within one business day from acceptance and confirmation. Transit time is two (2) business days.

Express - Your order ships within one business day from acceptance and confirmation. Transit time is one (1) business day.



Shipping Costs


Shipping costs are based on the destination, size and weight of your item(s). At certain times during the year, BHHS Georgia Properties may offer free shipping in select categories or via certain shipping methods.

Shipping Rates & Times

Shipping Policies

Please note that the order cutoff time for determining when an order leaves our warehouse is 2:00 PM local time (the time zone in which you are placing your order).

Please allow additional processing and transit times for orders shipping to Alaska and/or Hawaii.



Other Help Information


Do you need more information about purchasing from BHHS Georgia Properties?

Please contact us Monday-Friday, 9:00 AM- 5:00 PM EST, by email at rentals@bhhsgeorgia.com  or phone at 1-800-241-2441.